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Resident Rights

A client was admitted one week ago to the nursing. Today you hear the family arguing about moving the client to another home. You should

From CNA Skills Test practice pdf

Answer choices

  1. A suggest that this nursing home is the best in town
  2. B tell the family about clients who move but return
  3. C take the family's side to show support
  4. D keep quiet and give the family more time to adjust

Correct answer: D. keep quiet and give the family more time to adjust

Clinical Rationale

Keep quiet and give the family more time to adjust.

Allowing the family time to discuss their concerns can foster open communication and provide them with the emotional space they need to process their feelings about the client's care and living situation. It is important to avoid taking sides or making hasty comments that could escalate tensions.

A) Suggest that this nursing home is the best in town

While promoting the nursing home's quality may seem supportive, it could be perceived as dismissive of the family's concerns. This approach may lead to further frustration instead of addressing the emotional needs of the family and fostering dialogue about their worries.

B) Tell the family about clients who move but return

Sharing experiences of other clients may come off as minimizing the family's concerns and can be seen as an attempt to persuade them against their feelings. This tactic can create defensiveness instead of encouraging a constructive conversation about the client's needs and the family's concerns.

C) Take the family's side to show support

Taking sides can lead to a conflict of interest and diminish the nurse's role as an impartial caregiver. While it's important to show empathy, aligning with one party could compromise professional integrity and prevent a balanced discussion about the best options for the client.

Conclusion

In situations of family conflict regarding a client's care, maintaining a neutral stance and allowing time for adjustment is crucial. By keeping quiet and giving the family space to express their feelings, the nurse can facilitate an environment where open communication can occur, ultimately supporting the best interests of the client while respecting family dynamics.

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